CONTACT US

Last updated: October 29, 2026

Ways to contact support

You can reach Norelione by email at service@norelione.com or by telephone at +852 9478 8109. Contact us about products, order progress, delivery, cancellation, returns or privacy. International call charges may apply. Our operator is registered in China; the contact number's country code does not indicate a different registered location.

Details that help us respond

For a purchase-related enquiry, provide the order number, email used at checkout and a short description of the assistance required. Relevant images can help explain a damaged, defective or incorrect item. Never send passwords, full payment card numbers or security codes by email.

Mark an urgent change request with “Order change” and the order number. We will check whether the requested amendment is still possible and confirm the result. A message alone does not confirm an amendment or cancellation. For information rights, use “Privacy request” in the subject line.

Business correspondence

Norelione is operated by Chongqing Fengpinshi Technology Co., Ltd.

Registered business address: Unit 25-6, Building A, No. 38 Qingnian Road, Jiefangbei Subdistrict, Yuzhong District, Chongqing, China.

Email: service@norelione.com

Telephone: +852 9478 8109

This is our registration and business correspondence address. It is not an advertised retail counter or a default return warehouse. Request return instructions before posting an item. An approved return may need to go to China; we will provide the assigned warehouse address and instructions.