SHIPPING POLICY
Last updated: October 29, 2026
Supported delivery addresses
Eligible United States addresses are covered by our standard delivery service. Checkout confirms availability for a particular destination. Please email service@norelione.com before ordering to a PO box, APO/FPO address, territory or remote area. If payment has been collected for a destination we cannot serve, we will notify you and refund the order.
Preparation and transport periods
After payment is confirmed, standard preparation normally requires 1–3 business days. Estimated transit begins at dispatch and takes 7–12 business days. The overall standard estimate is 8–15 business days. Weekends and public holidays affecting handling or the carrier do not count as business days.
These estimates are not guarantees. A product requiring production, preorder handling or another materially different period must show that information before purchase; extra production time is not silently added to the standard schedule.
Shipping fees and other disclosed charges
Shipping services and fees are shown at checkout. Review the delivery charge, currency and total before approving payment. A free shipping offer applies only to orders meeting its published terms; this policy sets no permanent minimum-spend offer. Faster service is available only when actually offered with its price and estimate.
Taxes or duties collected by us are identified in the checkout summary where applicable. Cross-border shipments can also attract lawful import charges not collected there. Ask us before ordering if the treatment of those charges is unclear. Known customer-payable import charges must be disclosed before purchase, and an undisclosed charge cannot transfer our legal obligations to you.
Fulfillment locations and split shipments
Our company is registered in China. Preparation may be performed by our business or fulfillment partners, including facilities in China, depending on inventory and destination. A United States delivery destination is not a representation of United States warehouse dispatch.
An order may be divided into parcels. Available tracking is supplied for each parcel, and no additional delivery charge is created by splitting an order unless agreed before purchase.
Shipment updates and address changes
A dispatch email provides tracking details. An initial scan can take approximately 1–3 business days. Contact us with the order number if the link fails, tracking is missing or progress stops for an extended period.
Please check the delivery address when ordering. We will try to correct it before dispatch without an amendment fee. Interception afterwards is not guaranteed. If an address error leads to a returned parcel, reasonable actual redelivery costs will be explained and agreed before charging. Mandatory refund rights remain unaffected.
Assistance when delivery is delayed
If we cannot dispatch within the promised period, we will communicate a revised estimate and applicable cancellation and refund options. We will obtain delay consent where required and cancel and refund an unshipped order if legally required consent is not obtained.
Weather, customs checks and carrier interruptions may affect transit. Contact support for a lost, damaged or delivered-but-not-received parcel. We review the circumstances with the carrier and provide an appropriate replacement or refund where required. A delivery scan is evidence to consider, not an automatic refusal of assistance.
The usual refund processing period is 5–10 business days as described in the Return Policy. Any shorter mandatory deadline for cancellation or non-delivery takes priority.
Norelione is operated by Chongqing Fengpinshi Technology Co., Ltd.
Registered business address: Unit 25-6, Building A, No. 38 Qingnian Road, Jiefangbei Subdistrict, Yuzhong District, Chongqing, China.
Email: service@norelione.com
Telephone: +852 9478 8109