FAQ
Last updated: October 29, 2026
Which company is responsible for sales
Chongqing Fengpinshi Technology Co., Ltd. is the operator of Norelione and the seller for purchases through this store. You can find the registered address and support contacts below.
Is delivery available to my address
Standard service covers eligible United States addresses. Enter the exact destination at checkout to view availability. Ask support before ordering to a PO box, military address, territory or remote area.
What is the standard delivery estimate
Standard orders normally need 1–3 business days of preparation after payment confirmation and an estimated 7–12 business days in transit after dispatch. Allow an estimated 8–15 business days in total. Weekends and relevant public holidays are excluded. Materially different product schedules must be disclosed before purchase, and estimated dates are not guarantees.
How do I check the delivery charge
Review the charge displayed at checkout before paying. A free delivery promotion applies only under its stated conditions. This FAQ does not create a permanent free shipping threshold.
Should I expect United States dispatch
No general United States dispatch promise is made. We or fulfillment partners may prepare parcels from facilities including those in China. One order may travel separately without an additional shipping charge unless you agreed to it before purchase.
Which payment methods and tracking details can I use
Use a payment option actually shown at checkout. We email tracking information after dispatch. The initial carrier scan may take approximately 1–3 business days. Contact us if the details are missing or progress appears stalled.
Can I amend or cancel a purchase
Contact us immediately. Before dispatch, cancellation is accepted without a cancellation fee. After dispatch, changes or interception may no longer be possible, but applicable returns and legal cancellation rights remain. Accepted pre-dispatch cancellations are refunded to the original payment method within 5–10 business days, unless an earlier legal deadline applies.
When should I contact you for a return
For an eligible change-of-mind return, contact us within 30 calendar days after delivery. Items should be unused, unworn and complete, with original packaging where reasonably available. Send the approved return within 14 calendar days after receiving instructions unless another arrangement is agreed.
Returns may be directed to China. Customers pay change-of-mind return postage. We cover necessary remedy costs for damaged, defective, incorrect or materially misdescribed items. The Return Policy explains exclusions and original delivery charges.
What happens after a refund is approved
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection, or sooner where required by law. A bank or payment provider may need additional posting time. No restocking fee applies.
How do I report damage or nonreceipt
Send the order number and details to support. Please report visible damage promptly, ideally within 7 calendar days, to help preserve evidence; this does not shorten legal rights. We investigate missing parcels with the carrier. A tracking entry marked “Delivered” is not an automatic reason to close a claim.
Where do privacy enquiries go
Email service@norelione.com using “Privacy request”. The Privacy Notice explains data handling and applicable rights. Where a preference tool is displayed, it can also be used to manage the optional categories covered by that tool.
Norelione is operated by Chongqing Fengpinshi Technology Co., Ltd.
Registered business address: Unit 25-6, Building A, No. 38 Qingnian Road, Jiefangbei Subdistrict, Yuzhong District, Chongqing, China.
Email: service@norelione.com
Telephone: +852 9478 8109